App Terms of Use

Version 1.0

Last updated: 17 November 2025

The MyTheatreland App is an independent show guide and discovery platform. We do not sell tickets directly within the App. When you choose a show and tap “Buy Tickets” or similar, you will be taken to a third-party ticket provider (via an in-app checkout, in-app webview, or external site/app). Your ticket purchase is governed solely by that provider's own Terms & Conditions, which will be displayed to you during the checkout process. We are not responsible for, and do not control: ticket availability

1. Our Role

The MyTheatreland App is an independent show guide and discovery platform. We do not sell tickets directly within the App.

When you choose a show and tap “Buy Tickets” or similar, you will be taken to a third-party ticket provider (via an in-app checkout, in-app webview, or external site/app).

Your ticket purchase is governed solely by that provider's own Terms & Conditions, which will be displayed to you during the checkout process.

We are not responsible for, and do not control:

  • ticket availability
  • pricing (which may be above or below face value)
  • seat allocation
  • fulfillment, delivery, cancellations, or refunds

These aspects are the responsibility of the ticket provider you choose.

2. City-Specific Terms

The App includes listings for multiple cities (e.g., New York, London, Chicago).

For each city you view, the local Theatreland website Terms & Conditions apply to all editorial content, listings, images, and disclaimers for that city.

Examples (non-exhaustive):

These local terms are incorporated by reference into these App Terms.

You can view each city's Terms within the App at any time by selecting that city and tapping Settings > Terms & Conditions

3. Ticket-Provider Terms

Different shows and cities may use different ticketing partners, including (but not limited to):

TFS, TodayTix, Encore, London Theatre Direct, Ingresso, Ticketmaster, Vivid Seats, Headout, Fever, ATG, Lovetheatre and others.

When you initiate a purchase:

  • If the checkout occurs within the App , the provider's Terms & Conditions will be shown as part of that process.
  • If the checkout opens an external website (inside the App or in your browser), the Terms & Conditions of that website apply and will be shown as part of the checkout process.
  • If the checkout opens an external app, that app's Terms & Conditions apply and will be shown as part of the checkout process.

In all cases, your purchase contract is with the ticket provider, not with Theatreland Ltd.

4. Content and Accuracy

We provide show listings, dates, venue details and imagery for information only.

While we take care to keep content accurate and up-to-date, we do not guarantee:

  • completeness,
  • availability,
  • pricing,
  • accuracy of schedules,
  • or the continued running of any production.

Imagery is used for informational purposes only. Rights to production images remain with the respective copyright owners.

More detail is provided in the relevant city Terms.

5. Your Use of the App

You agree not to:

  • misuse the App or interfere with its operation;
  • attempt to extract or reuse data for commercial purposes;
  • use the App in any unlawful manner.

We may update or modify the App at any time without notice.

6. Privacy

Use of the App is also governed by our Privacy Policy and Cookie Policy, which explain how we handle personal data, push notifications, analytics and app preferences.

These are available at:
https://www.mytheatreland.com/privacy-policy and
https://www.mytheatreland.com/cookie-policy

7. Liability

The App is provided “as is” and “as available”, without warranties of any kind.

To the fullest extent permitted by law, Theatreland Ltd will not be liable for:

  • indirect or consequential losses,
  • loss of tickets,
  • issues arising from partner websites or checkouts,
  • event cancellations, postponements, or changes made by venues or producers.

Nothing in these Terms limits liability where such limitation is prohibited by law.

8. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted at this URL with a revised effective date.

Your continued use of the App constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by English law.

The courts of England & Wales have exclusive jurisdiction, except where local consumer law imposes different protections.

Contact Us

For questions about these Terms, contact us at: admin@mytheatreland.com.